Terms & Conditions

Agreement & definitions

“Eagle Overland”, “we”, “us” and “our” mean the Eagle Overland safari brand operated under Africano Paraiso in Tanzania. The contracting legal entity is identified in your quotation or booking confirmation. “You” and “hirer” mean the person using the Site or booking the vehicle and services. “Approved driver” means a licensed driver named and accepted for that booking.

These Terms cover website use, enquiries, trip planning, vehicle and equipment hire, and related logistics. Read them together with your accepted quotation, signed rental agreement, selected insurance or cover schedule, and vehicle inventory and handover record. Booking-specific details expressly agreed in those documents control the relevant amount, dates, route and cover; mandatory legal rights always continue to apply.

“In writing” includes an email or recorded message identifying your booking. Each approved driver must receive the briefing and follow the rental conditions. The public Terms page does not replace the completed and signed rental agreement.

Using the website

• Use the Site for genuine travel planning, enquiries and bookings. Supply accurate contact and journey information and correct an error promptly.
• Do not attempt unauthorized access, interfere with security or operation, upload harmful code, submit abusive or unlawful material, or collect data unlawfully.
• We aim to keep information accurate, but published routes, photographs, equipment, prices and availability are planning information until confirmed for your booking. Third-party fees and road or park conditions can change.
• We do not currently provide public comment areas or customer login accounts. An enquiry, estimator result or automated receipt is not a confirmed reservation.

Bookings & payments

• Confirmation: A booking becomes binding when we confirm it in writing and receive the reservation deposit stated in your quotation or invoice.
• Reservation deposit: This secures the agreed vehicle, dates, equipment and services. The quoted deposit is non-refundable under the cancellation schedule below, subject to any mandatory cancellation or cooling-off right.
• Balance: Pay by the date on your invoice; this is commonly 30–60 days before departure. Late or missing payment may lead to cancellation under the agreed terms.
• Currency and charges: Prices are in US dollars unless stated otherwise. Bank, transfer, card and foreign-exchange charges payable by you must be disclosed in your quotation or invoice.
• Supplier payments: Permits, accommodation, flights, ferries and activities may require earlier payment or have stricter cancellation conditions. Applicable supplier conditions will be identified for the booking.

Security deposit & deductions

The refundable vehicle security deposit is US$500, unless your signed booking schedule expressly records a different amount for a different arrangement. It is separate from the reservation deposit, rental payment and any insurance excess. Your schedule confirms the payment or holding method and release timeframe.

• At return, we inspect the vehicle and inventory against the handover record. Any proposed deduction must relate to an amount due under the agreed documents and be supported by an itemised statement and evidence.
• Fair wear and tear, recorded pre-existing marks, defects you did not cause, and amounts already recovered from an insurer are not charged to you. The deposit is not automatically forfeited because an incident or breach occurred.
• The undisputed balance is released through the agreed method within the timeframe in your schedule. A reasonable amount may remain on hold for a documented unresolved damage claim, fine or insurer process.
• You may challenge a deduction in writing with photographs, receipts or other evidence. Documented liability for an uncovered loss may exceed the security deposit; the deposit is not a universal liability limit.

Prices, inclusions & charges

Your accepted quotation or booking schedule states the rental rate, dates, vehicle build, included equipment and services, and any taxes or agreed additional charges. Unless expressly included, costs such as fuel, visas, international flights, personal travel insurance, park fees, permits, campsites, optional activities, traffic fines and border paperwork are payable separately.

Before confirmation, a quote may be revised for availability, taxes, authority fees, supplier prices or logistics; we will explain the revised total. After confirmation, a change to price or agreed services requires written agreement by both parties, subject to mandatory law. We will not treat a later website price as a change to your existing booking.

Cleaning, after-hours handover, extra drivers, one-way repositioning, recovery and administration charges apply only as agreed and where the relevant service or evidenced cost arises. An operator administration charge is not a government fine.

Changes & cancellations

Send cancellation or amendment requests in writing, quoting your booking reference. Amendments depend on availability, supplier approval and route feasibility; any revised dates, price or arrangements must be confirmed in writing.

Your invoice may specify different agreed supplier conditions. This schedule is subject to applicable mandatory cancellation, cooling-off and refund rights; it does not override them.

• Supplier costs: Non-recoverable lodge, camp, airline, permit or activity charges are handled under the disclosed supplier terms, without recovering the same cost twice.
• Changes by Eagle: We may propose safe alternatives because of weather, closures, vehicle availability or operational problems. A substitute should have comparable capacity and equipment; a materially different vehicle or service needs your agreement or an appropriate remedy.
• Cancellation by Eagle: If we cancel before departure for a reason within our control, we will offer a credit or refund of recoverable land services paid to us, after documented non-recoverable supplier costs, subject to the agreed remedy and applicable law.
• Material breach: Non-payment, an unauthorized driver or route, unlawful use or a serious safety risk may require suspension or termination. Where safe and practical, we will give written reasons and a reasonable opportunity to remedy, with safe return arrangements and proportionate handling of costs and unused services.
• Service failure: You may seek an appropriate remedy for our material failure to supply a roadworthy vehicle or agreed service, giving notice and a reasonable opportunity to remedy where safe. Your mandatory rights remain available.

Drivers, documents & permits

• Approved self-drive drivers must be named, at least 21 years old unless the quotation expressly confirms otherwise, and hold a valid original licence for the vehicle. Carry an International Driving Permit where the law, insurer or confirmed journey requires it; it does not replace your original licence.
• You are responsible for valid passports, visas, health documents and personal travel insurance, and for the permits and bookings allocated to you in the quotation.
• The default operating area is Tanzania on approved roads and tracks. A cross-border, one-way or restricted-route journey needs our prior written authorization, the required journey-specific permits and insurance, and any agreed border or repositioning charge.
• Follow Tanzanian road rules, park regulations, entry and exit times, campsite conditions, and police or ranger instructions. Route guidance does not guarantee access or replace official permits.

Useful planning information: visa & arrival guidance and national park entry & permits.

Handover & vehicle care

• Inspection: At handover, record the vehicle condition, tyres, glass, roof equipment, inventory, fuel and odometer together. Photograph or record any unlisted issue before departure and keep a copy of the record.
• Drivers: Only approved, licensed and fit drivers may drive. Do not lend, sublet or hand the vehicle to an unapproved person. Drivers must be rested and unimpaired by alcohol or drugs.
• Approved use: Stay on lawful, approved roads and tracks. Water crossings, dunes, remote or restricted tracks and unusual off-road use need written approval and the vehicle-specific briefing.
• Night driving: No night driving outside towns, between parks or in remote areas is permitted unless expressly approved in writing. Follow posted and ranger limits and drive at a speed safe for visibility, wildlife, weather and road conditions.
• Care: Use the correct fuel and the vehicle’s own 4WD instructions. Secure luggage and equipment, avoid overloading, protect the vehicle and keys, and check tyres, fluid levels, warnings and visible leaks as briefed. Do not open a hot radiator or attempt an unsafe repair.
• Prohibited use: No racing, unauthorized towing, commercial carriage, hazardous loads or unlawful activity. Report a warning light, unsafe condition or suspected mechanical problem as soon as safe.
• Fines: Evidenced traffic or park fines caused by your acts are your responsibility; any separate operator administration charge must be agreed and identified.

Insurance, excess & damage

Standard local third-party liability insurance and any optional vehicle-damage cover are different arrangements. Your selected cover schedule must identify the insurer or cover provider, policy period, territory, covered events, excess and exclusions. Do not assume third-party cover insures damage to the rental vehicle.

• An excess applies to the relevant accepted insured event under the confirmed cover. Neither an excess nor the US$500 deposit caps every possible uncovered loss.
• Tyres, glass, roof, underbody, camping equipment, personal belongings and wildlife-related loss are covered only if the actual schedule says so. Negligence, speeding, impaired driving, unauthorized drivers, routes or prohibited use may affect cover according to the policy and applicable law.
• Follow reporting and cooperation requirements. An incident or breach does not automatically cancel every insurance or statutory right.
• Responsibility for uncovered damage, recovery or equipment loss depends on the facts and agreed terms. Costs must be evidenced and reasonably calculated, accounting for fair wear, pre-existing damage, defects not caused by you and insurer payments.

Ask us to explain your selected cover and exclusions before signing. No optional waiver or excess-reduction product applies unless it is expressly offered and recorded in your quotation or signed schedule.

Breakdowns, accidents & theft

• Safety first: Stop safely, help injured people where possible, contact emergency services and follow police or ranger directions. You do not need our permission to seek urgent medical care or leave immediate danger.
• Contact Eagle: Notify the operations contact in your booking schedule as soon as safe and communications allow. Give your location, vehicle details, occupants, symptoms or incident circumstances, and photographs where safe.
• Reporting: Meet applicable police and insurer reporting deadlines. Record the time, location, other vehicles, witness details and police report reference. Give an honest factual account, preserve evidence and cooperate with claims; do not settle or promise payment on our behalf.
• Repairs: Obtain our approval before repairs, except immediate work reasonably necessary to protect people or prevent further damage. Keep receipts and replaced parts where practical.
• Assistance and recovery: We provide Tanzania-based assistance and coordinate next steps as location, safety and available services permit. Recovery, repair, replacement transport or accommodation costs depend on the cause, quotation and selected cover. An Eagle-supplied defect or service failure will be handled with a reasonable remedy, preserving mandatory rights.
• Theft and keys: Lock the vehicle, keep keys secure and do not leave valuables visible. Report theft, break-ins, attempted theft or lost keys promptly when safe, with a police report where required.
• Securing the vehicle: Do not abandon it or its equipment. If leaving is necessary for safety, medical care or an authority instruction, secure it as far as practical and tell us when safe.

Fuel, return & extensions

Return the vehicle at the agreed place and time with the fuel level recorded in your booking or handover arrangements. Condition, odometer, keys, documents and equipment are checked against the handover record.

Missing fuel, agreed after-hours service, cleaning beyond normal use, damage or missing equipment may result in an evidenced charge under the agreed schedule. Normal wear and recorded pre-existing issues are excluded.

Request an extension before the rental ends. It is effective only once we confirm the new dates, price, cover and return arrangements in writing. Early return does not create an automatic refund unless the agreed terms, an Eagle-caused service failure or a mandatory legal right provides one.

Camping gear & equipment

Included or separately hired equipment must be listed with quantities and condition in the inventory. Check it at handover, use it as briefed, keep it clean and secure, and report damage, loss or a missing item promptly.

Any repair or replacement charge must account for the recorded condition, fair wear and tear, evidence and applicable cover. Camping gear is not automatically insured because it comes with a vehicle. Standalone equipment rental dates, collection, return, security deposit and cleaning conditions must be confirmed in the gear quotation.

Health, safety & travel insurance

Self-drive travel in Tanzania involves wildlife, remote areas, rough roads, changing weather, limited communications and medical remoteness. Follow the handover briefing, safe route instructions, park rules and authority advice. Acknowledging these risks does not waive rights that the law protects.

You must hold comprehensive personal travel insurance for medical treatment, emergency evacuation, cancellation, interruption and personal belongings. Include rental-vehicle excess protection where available and suitable for your selected cover; check exclusions for self-drive, camping and remote travel with your insurer.

Personal travel insurance is separate from the vehicle’s selected cover. Tell us about practical assistance needs relevant to the journey through an appropriate private channel.

Disruption beyond our control

Severe weather, flooding, road or park closures, natural disasters, public-health emergencies, government action, civil disruption, strikes or supplier failure may prevent or delay agreed services. The affected party should notify the other and take reasonable steps to reduce the impact.

We will discuss safe alternatives or an appropriate credit or refund for services not supplied, accounting for recoverable supplier costs and applicable mandatory remedies. Any extra service or cost must be explained and agreed. Disruption does not authorize unsafe instructions or erase a claim that arose before it.

Content, links & third parties

• Personal use: You may read, download and print Site content for your own trip planning, subject to these Terms and applicable law.
• Ownership: Text, photographs, graphics, logos, design and code belong to Eagle Overland or their respective licensors. Commercial copying, republishing, selling, renting, sublicensing or redistribution requires the rights holder’s permission.
• Linking: Fair, lawful links are welcome if they describe us accurately and do not imply sponsorship or endorsement. Using our logo or artwork needs permission. Do not frame or embed pages in a way that disguises ownership or alters their presentation without written approval.
• External services: Independent maps, lodges, park authorities, payment providers and other linked services have their own terms and privacy notices. A link is not a guarantee of their information or performance. This does not remove our obligations for services we agreed to supply.
• Link concerns: Tell us the page address and the relevant link if you find it broken, misleading, offensive or infringing. We will review reasonable reports and may update or remove a link. We may also request removal of links that misrepresent Eagle Overland.

Privacy & browser storage

Our Privacy Policy explains the booking, identity, licence, payment, support and incident information we use, necessary sharing, retention and your choices. Supply only information reasonably needed for your booking; send passport or licence copies through the channel we confirm.

The Site uses browser storage for functional purposes such as saved planning choices, referral information and a recent enquiry receipt. External fonts, icons and websites have their own data practices. You can manage storage through your browser settings, although clearing it may remove saved choices.

Simply browsing the Site is not consent to future advertising or non-essential tracking. If tools requiring consent are introduced, the relevant notice and choice must be provided. Vehicle location or telematics data, if used for a booking, requires its own disclosed purpose and handling details; these Terms do not imply that every vehicle is tracked.

Responsibilities & legal rights

• Website access: We cannot promise uninterrupted access or that every planning detail remains current. Confirm essential booking details with us. Website information disclaimers do not remove our responsibilities for paid rental services or a roadworthy vehicle.
• Our responsibilities: We remain responsible for our own acts and omissions and for remedies required by law. No “as available” wording is used to exclude those duties.
• Your responsibilities: You are responsible, to the extent lawful, for reasonable evidenced loss caused by your breach, negligence, unauthorized use or unlawful acts. This does not make you responsible for our own fault, fair wear, a defect you did not cause, or another passenger’s independent legal rights.
• Claims: Any lawful limitation or exclusion must be read with the agreed booking and cover schedule. Nothing in these Terms excludes fraud, fraudulent misrepresentation, liability for death or personal injury where it cannot lawfully be excluded, or any other non-excludable consumer, insurance or legal right.

Tanzanian law & disputes

These Terms and the rental agreement are governed by the laws of the United Republic of Tanzania. The parties may seek relief from a competent Tanzanian court, including in Arusha where appropriate.

We encourage a direct written complaint so that we can investigate and try to resolve the issue. This does not prevent you from using a lawful consumer, data-protection, insurance or other complaint route, or pursuing a mandatory remedy.

Questions & complaints

For a question, complaint or disputed charge, give your booking reference, dates, a clear description and relevant photographs or receipts. We will acknowledge and investigate within a reasonable time and explain our response.

Eagle Overland · Arusha, Tanzania. For an urgent journey issue, use the operations contact supplied in your booking schedule.

Updates & existing bookings

We may revise these website Terms and will update the date shown on this page. Changes apply prospectively to website use and new bookings. Your already confirmed booking keeps its agreed terms unless both parties agree a change in writing or mandatory law requires otherwise.

A change to price, cover, route, drivers or liability after signature requires written agreement. Both parties should acknowledge an obvious clerical correction. If any provision cannot lawfully apply, the remaining provisions continue to apply so far as permitted by law.